The Hidden Beach staff is amazing. The new activities director, Jose, was great. He kept us laughing and made everything more fun.
The bar staff was attentive and warm, especially David and Esperanza. The chef, Alberto, was incredibly accommodating to our vegetarian needs. He happily prepared meals for us and went above and beyond.
The only negative feedback we have is the music around the pool. The speakers were poor quality, and the songs didn’t seem to fit the group’s demographic much of the time. They played the same songs over and over. It certainly didn’t ruin our trip, but better music quality would have made our experience even better.
The band on the first night was fantastic, but the “country western” duo was not good. The late evening activities were fun and gave us opportunities to make new friends.
Every moment at HBR was so great that we only went outside (Hidden Beach to El Dorado or Sensimar next door) twice and could not wait to get back to HBR. I will be calling Castaways to put down the deposit for t Castaway’s 15th Anniversary.