My husband and I spent 10 days in March at HBR. This was our fourth visit and we have already booked for October of this year for the Castaways Travel Resort Takeover because it is such a good deal. We agree whole-hardheartedly with all the comments others have made about how wonderful it is.
Believe me these things (below) are small issues … most don’t even bother mentioning, but there is always room for improvement. We are already looking forward to October and our next visit.
I believe it is all about the service, thank you Carlos, Anecito, Jesus, Angel, Porferio, Esperanza, Nancy and Pedro. We especially enjoyed the Asian and Italian restaurants this time at the Eldorado and even went over for some late night entertainment after the palapa at HBR emptied out.
Yes, we are late nighter’s and prefer the rooms close to the entertainment. We have stayed in both swim-ups and upstairs in the dome rooms. We actually prefer the second floor rooms, they are more private and less damp/humid. We can sleep with the slider open all night, no AC needed when breezy. Security no longer allows you to leave your slider on the first floor open so you will still need to walk to the opposite side of the building to access your room unless you are sitting on your patio.
Stand-outs this time, the pool was warm, I believe as a result of warmer than usual weather. We actually sat at the swim-up bar each day. There were plenty of towels at all times, it’s amazing how much laundry they must do. Breakfast chefs were amazing, and lots and lots of fresh fruit and what appeared to be fresh baked bread, delicious! Fresh popped popcorn every afternoon was a new treat we really enjoyed. Loved the Mariachi band for evening entertainment one night. In general the bands were good, but finished too early. If you eat dinner after 7:30 you miss most of the entertainment.
Improvements? No place is perfect, but this is as close as you can get. There is little to no atmosphere in the evening palapa, someone mentioned the lights are too bright or the place is too big, don’t know, but it is missing something.** We rarely saw more than 10 people there at one time except on the managers welcome dinner night. If you wanted a lounge chair by the pool you had to set your alarm for 6:30 and go out with a towel or personal item. Maybe this was just the group in attendance when we were there, don’t know. We are early risers so it was never a problem, but we heard many complaints. Also, too many massage people bothering the guests. I had a massage, it was wonderful, but I resent being approached 2 or 3 or more times each day and being questioned where I had one, and with whom. Also I noticed the rates and specials seemed to vary, depending upon who you spoke with. I really think a massage booth should be set up and once a day someone should hand out brochures, rate cards etc, and that is it. Don’t’ want to be disturbed while reading or napping several times each day. Also, on the BBQ lunch days there was no lunch menu. We prefer to be served but the BBQ lunches were actually quite good. Believe me these things are small issues most don’t even bother mentioning, but there is always room for improvement. We are already looking forward to October and our next visit.
NOTE from Castaways: For more night life, you might visit El Dorado Seaside Suites next door for a bit more action around the Guacamayas Bar at the main pool area. There’s entertainment, a nice bar and good ambiance with a small dance area there. Stayed March 2012, traveled as a couple