What an astounding experience.
Everything was so smoothly run. We landed and were immediately taken care of with kid gloves (by Lomas Travel at the Cancun Airport). The transport to the resort was seamless. At the resort reception, we were even greeted with a welcome drink. The room was perfect. It was a swim up and perfectly located. The rest was heaven.
Meals were delicious and varied, the staff was delightful, (Alejandra, Galdino, Angelica, Norma, Esperanza, Carlos, etc). If we had any requests, they were immediately taken care of. The massages and hydrotherapy experiences were so enjoyable. We will return.
I must confess, I was concerned about all the deaths and bad experiences being reported on Trip Advisor about some all-inclusive resorts on the Mayan Riviera, but my fears were allayed. I felt so protected and safe. This place will continue to be excellent. It has already made outstanding improvements since we visited about eleven years ago, and the attention to detail and work ethic will guarantee even more success.
Thank you from the bottom of our hearts!